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Avaya Aura® Contact Center Solution Design Sample Questions:

1. The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura®.
The Agent for Preview and Progressive Outbound Is bundled with which package?

A) AACC 7 Base System and Voice ASIPP package
B) AACC 7 Outbound ASIPP package
C) AACC Multimedia ASIPP package
D) AACC 7 Resilience (High Availability) ASIPP package

2. The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?

A) Customer name
B) Host ID
C) MAC Address
D) IP Address

3. There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)

A) Avaya can deliver what has been promised.
B) Avaya solution Is technologically better or equivalent to other proposals but less expensive.
C) The executive summary section of the proposal highlights the solution features.
D) The proposal value Is obvious, so It is not discussed.

4. A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)

A) Voice Contact Server only
B) One-X Agent
C) Voice and Multimedia Contact Server with Avaya Media Server
D) Voice and Multimedia Contact Server without Avaya Media Server
E) Multimedia Contact Server only

5. When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?

A) Instant Message
B) Geographic Node
C) Agent Greeting
D) Resilience

Solutions: