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Avaya 33140X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Operations | 20% | - Backup and restore procedures - System updates, patches and upgrades - Monitoring, reporting and performance management |
| Topic 2: Installation and Deployment | 18% | - Installing AEP and POM components - Installation prerequisites and requirements - High availability and database installation |
| Topic 3: Configuration and Administration | 22% | - Email, SMS and multimedia integration - POM campaign setup and management - User account and access management - System configuration and settings - Call flow design and routing configuration |
| Topic 4: Troubleshooting and Support | 20% | - Problem isolation and resolution - Diagnostic tools, logs and monitoring utilities - Troubleshooting common issues |
| Topic 5: Solution Architecture and Licensing | 20% | - Deployment models, zones and system components - Avaya Experience Portal (AEP) and POM architecture overview - Licensing requirements and feature capacities |
Avaya Experience Portal with POM Support Certified Sample Questions:
Question 1
How should logs be analyzed to determine the cause of authentication failures in Avaya Meetings Server?
Response:
A. By tracking external database accessibility
B. By comparing recent changes to system configurations
C. By reviewing sequential log entries for error codes
D. By monitoring real-time network traffic
Question 2
Which attributes differentiate the interactive AEP call flows from the non-interactive ones?
Response:
A. The number of users involved
B. The need for manual intervention
C. The presence of automated response systems
D. The use of voice recognition technology
Question 3
Which operating systems are supported for the AEP 8.0 installation?
(Choose Three)
Response:
A. Ubuntu 18.04 LTS
B. Windows Server 2019
C. Solaris 11
D. Linux CentOS 7
E. macOS High Sierra
Question 4
What are the primary settings to configure on a Speech Server within AEP?
(Choose Three)
Response:
A. Network bandwidth allocation
B. Codec selection
C. Timeout settings
D. Language support
E. Security protocols
Question 5
What factors should be considered when setting up user accounts for access to the AEP web interface?
Response:
A. User,s department
B. Hardware specifications of user,s device
C. Frequency of access
D. User role and permissions
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: A,B,D | Question 4 Answer: B,C,D | Question 5 Answer: D |
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