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Avaya 33140X Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Maintenance and Operations20%- Backup and restore procedures
- System updates, patches and upgrades
- Monitoring, reporting and performance management
Topic 2: Installation and Deployment18%- Installing AEP and POM components
- Installation prerequisites and requirements
- High availability and database installation
Topic 3: Configuration and Administration22%- Email, SMS and multimedia integration
- POM campaign setup and management
- User account and access management
- System configuration and settings
- Call flow design and routing configuration
Topic 4: Troubleshooting and Support20%- Problem isolation and resolution
- Diagnostic tools, logs and monitoring utilities
- Troubleshooting common issues
Topic 5: Solution Architecture and Licensing20%- Deployment models, zones and system components
- Avaya Experience Portal (AEP) and POM architecture overview
- Licensing requirements and feature capacities

Avaya Experience Portal with POM Support Certified Sample Questions:

Question 1

How should logs be analyzed to determine the cause of authentication failures in Avaya Meetings Server?
Response:

A. By tracking external database accessibility
B. By comparing recent changes to system configurations
C. By reviewing sequential log entries for error codes
D. By monitoring real-time network traffic


Question 2

Which attributes differentiate the interactive AEP call flows from the non-interactive ones?
Response:

A. The number of users involved
B. The need for manual intervention
C. The presence of automated response systems
D. The use of voice recognition technology


Question 3

Which operating systems are supported for the AEP 8.0 installation?
(Choose Three)
Response:

A. Ubuntu 18.04 LTS
B. Windows Server 2019
C. Solaris 11
D. Linux CentOS 7
E. macOS High Sierra


Question 4

What are the primary settings to configure on a Speech Server within AEP?
(Choose Three)
Response:

A. Network bandwidth allocation
B. Codec selection
C. Timeout settings
D. Language support
E. Security protocols


Question 5

What factors should be considered when setting up user accounts for access to the AEP web interface?
Response:

A. User,s department
B. Hardware specifications of user,s device
C. Frequency of access
D. User role and permissions


Solutions:

Question 1
Answer: C
Question 2
Answer: B
Question 3
Answer: A,B,D
Question 4
Answer: B,C,D
Question 5
Answer: D

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