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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Drag and Drop Question
The Cisco Webex Contact Center manager asks for a report that summarizes this information from the previous week:
- List of each call
- Caller's number
- Queue and queue duration
- Final agent
Drag and drop the fields from the left onto the corresponding categories on the right that are needed to create this report. Not all options are used.

2. What are two characteristics of the Microsoft Dynamics 365 Connector integration for Cisco Webex Contact Center? (Choose two.)

A) It supports read-write and read-only configurations.
B) It provides agent state syncing between platforms.
C) It supports TLS API encryption.
D) It supports OAuth certificate-based authentication.
E) It provides customizable CRM agent workflows from WxCC.

3. Refer to the exhibit. A flow designer created a simple flow to play a message and disconnect the caller. Callers report that they cannot hear any message and the call drops. Why is the designer having this issue?

A) There is a codec mismatch.
B) The audio file is missing.
C) There is no or invalid Text-to-Speech Message.
D) Cisco Cloud Text to Speech engine is unavailable.

4. A Webex Contact Center engineer is configuring a new chat digital channel for their organization.
Chat digital channel interactions will be handled by Webex Contact Center agents. Which two actions must be taken as part of the configuration? (Choose two.)

A) Assign an asset to a channel.
B) Create a channel with Chat as a channel type.
C) Assign a phone number to a channel.
D) Create a channel with Social Channel as a channel type.
E) Create a channel with Email as a channel type.

5. A Webex Contact Center manager wants to verify which contact sessions were recorded. Which stock report in Webex Contact Center Analyzer must be used to achieve the goal?

A) CSR Report - Yesterday
B) Teams Contact Details
C) Sites Contact Details
D) Usage Report

Solutions: