Exam Name: Oracle B2C Service Integration and Development 2020 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: CX Service
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Oracle 1z0-1034-20 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration Implementation | - External system integration
|
| Oracle B2C Service Platform Fundamentals | - Configuration basics
|
| Development and Customization | - Scripting and logic
|
| Reporting and Maintenance | - System maintenance
|
| Integration Technologies | - Web Services and APIs
|
Measurable Oracle B2C Service Integration and Development 2020 Implementation Essentials Prep: Questions Answered
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The Oracle B2C Service Integration and Development 2020 Implementation Essentials blueprint covers these core domains:
- Reporting and Maintenance
- Integration Technologies
- Development and Customization
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Oracle states the following prerequisites for the Oracle B2C Service Integration and Development 2020 Implementation Essentials: Recommended experience with Oracle B2C Service (Service Cloud) administration and basic integration concepts.
Check the authoritative wording on the official certification page before booking.
Oracle B2C Service Integration and Development 2020 Implementation Essentials Sample Questions:
Identify the correct Connect Web Services for SOAP .NET code snippet for retrieving NamedID values for the Opportunity. Survey object.
- A. NamedID [ ] valuesForNamedID = _client. GetOpportunitySurveyValuesByNamedlD <) ;
- B. NamedID [ ] valuesForNamedID = _client .GetValuesForNamedID ("Opportunity - Survey" , null, clientInfoHeader);
- C. NamedID [ ] valuesForNamedID = _client. GetNamedlDValues (clientlnf oHeader, null,
"Opportunity.Survey"); - D. NamedID [ ] valuesForNamedID = ^client. GetNamedID (clientlnf oHeader, null,
"Opportunity.Survey", "values"); - E. NamedID [ ] valuesForNamedID = _client .GetValuesForNamedID (clientlnf oHeader, null,
"Opportunity.Survey");
Correct Answer: D š³ļø
You want to filter the answers list page default answer report based on a value from the contact's session data, and you have been asked to not display certain answers to the end user in the report based on the contacts session data.
Which approach is required to create this customization?
- A. Create a custom report with a definition that filters based on the session data associated with the contact viewing the report. Then change the report ID used on the page widgets.
- B. Create a custom widget that removes undesired entries from the page by examining the output HTML.
- C. Create a custom report that has a filter that may be set from a custom model used by the pre_report_get hook. Then change the report ID used on the page widgets.
- D. Create a custom advanced search widget that causes the report to be filtered based on the session data. Then the widget will filter on page load and have no user interface elements for the applied filter.
Correct Answer: D š³ļø
Identify two statements that are true about system attributes.
- A. System attributes can be used by the Syndicated ConditionalChatLink widget.
- B. System attributes can be used directly by the Formlnput widget In the Customer Portal framework.
- C. System attributes must exist only in the CO package.
- D. In the Connect PHP API, system attributes are referenced via the CustomFields . <packagename>. <attributename> syntax.
Correct Answer: C,D š³ļø
Which API operation can be used to retrieve a list of all Incident Queue labels and IDs configured on your Oracle B2C Service site?
- A. GatValuesForNamedlDHierarchy
- B. GatValuesForNamedID
- C. QueryObjects
- D. GetMetaData
Correct Answer: C š³ļø
Which statement is true about the Knowledge API?
- A. In the customer portal framework, each unique visit by a user is tracked through an interaction I
- B. A new interaction ID is automatically created as soon as an old ID expires.
- C. A unique interaction ID is allocated for each unique user and can be reused by the users for multiple visits for the duration specified by the VISIT_MAX_TIME configuration value.
- D. In the customer portal framework, each unique visit by a user is tracked through the web session
Correct Answer: A š³ļø
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