Software Troubleshooting (26%):

• In a given scenario, troubleshoot and solve issues with PC security;
• In a given scenario, use the best practice procedures for the removal of malware;
• In a given scenario, troubleshoot the mobile operating system and application security problems.
• In a given scenario, troubleshoot the mobile operating system and application problems;
• In a given scenario, troubleshoot problems with Microsoft Windows OS;

Reference: https://certification.comptia.org/training/self-study/books/a-220-1001-220-1002-study-guide

CompTIA 220-1002: Requirements

There are no official requirements for taking the 220-1002 certification exam. However, it is recommended that the candidates possess some basic experience in the use of PC, web, and Windows. 9-12 months of practical experience either in the field or the lab will be an added advantage.

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