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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. How many types of Genesys Cloud Contact Center Licenses are available?

A) 4
B) 3
C) 2
D) 5

2. Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?

A) SIP Access Control
B) Calling
C) Outbound
D) Availability

3. What type of trunk would you configure to connect to AudioCodes phones?

A) WebRTC phone trunk
B) External trunk
C) Phone trunk
D) Network interface trunk

4. Which button would you click to mute yourself when on a call?

A) Dialpad
B) Microphone
C) Phone with down arrow
D) Drop-down arrow
E) Vertical bars

5. Calling Name and Address can be overridden.

A) True
B) False

Solutions: