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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. GPE web tracking works even if a visitor disables cookies in their browser.
(True/False)
Response:

A) True
B) False

2. Which metric helps identify how well an action map performs in influencing outcomes?
Response:

A) Skill evaluation ratio
B) Offer conversion rate
C) Visitor page views
D) GPR confidence score

3. What does a high segment drop-off rate typically indicate?
Response:

A) Visitors are exiting before meaningful engagement
B) Accurate journey prediction
C) Overloaded agent queues
D) A successful targeting strategy

4. Which two components can be modified post-queue creation to fine-tune Predictive Routing?
(Choose two)
Response:

A) Business outcome
B) Wait time thresholds
C) AI model weight configurations
D) Agent user ID

5. What can be indicators of GPR effectiveness in the Detail View?
(Choose two)
Response:

A) Reduced average talk time
B) Decline in first call resolution
C) Increase in transfer rate
D) Stable or improved customer satisfaction

Solutions: