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Huawei Certified Pre-sales Associate-Unified Communications Sample Questions:

1. Which function does the CIU board of the U2980 provide? ()

A) Network management function
B) Provide an E1/T1 interface for accessing the PSTN network.
C) Wide and narrowband signaling processing
D) Internal switch board provides one-click access to the outside

2. Predictive outbound calls require the queuer to detect the status of the called party. The Huawei system supports signaling detection and media detection. Which devices are detected by media detection? () (multiple choices in this question)

A) Fax machine
B) Message phone, automatic switchboard
C) Real people
D) Busy tone, ring back tone

3. Social media access is one of the highlights of Huawei's contact center.
Which of the following messages can be received by the system? () (multiple choices in this question)

A) Private message
B) Actively search for messages on social media based on keywords
C) Commentary message
D) @

4. Quality inspectors can use CMS tools for real-time quality inspection, which quality inspection functions are included? () (multiple selection of this question)

A) The quality inspector can make a strong call and realize the three-party calling function.
B) The quality inspector can monitor the agent's call, the agent and the customer are not aware
C) The quality inspector can use the whisper function, the quality inspector can talk to the agent, but the customer can't hear the quality inspector.
D) The quality inspector can force the agent status to be idle and busy.

5. In many cases, the contact center needs to integrate with the CRM system to provide a unified system for the customer.
Huawei has also docked with many mainstream CRM manufacturers in the industry. Which manufacturers have completed the docking? () (multiple choices in this question)

A) Microsoft Dynamics
B) Oracle Siebel
C) SAP
D) Sugar

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