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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Besides explaining that HP has installment payment solutions, how else should you counter a customer's objection that services cost too much?

A) HP Services give you predictability and greater control of the Total Cost of Ownership.
B) HP Services can be purchased at extremely discounted prices.
C) HP prevents your IT team from needed to spend time working on HP devices, which allows them to focus on their main purpose (innovation).
D) HP Services can immediately and seamlessly replace your help desk.

2. When an HP Partner First Services reseller engages the help of a Services Contract Specialist Distributor to determine special pricing, who leads the sale with the customer?

A) HP Partner Account Manager
B) HP Partner First Services reseller
C) Services Contract Specialist Distributor
D) Contractual Services area manager

3. According to IDC, which percentage of an IT budget is spent procuring, deploying, and managing user devices?

A) 90%
B) 22%
C) <10%
D) 55%

4. Which statement is true about customer challenges relating to productivity?

A) IT spends most of its time reacting to data breaches.
B) Business leaders define productivity as their IT department's number one priority.
C) People who work remotely are half as productive as people who work in an office.
D) 90% of business leaders define distractions as IT's #1 challenge.

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