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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. In a SIP-based AICC system, what is the purpose of the "SIP REGISTER" message?

A) To allow a SIP endpoint (like an IP phone) to inform the SIP server of its current network location.
B) To initiate a new call.
C) To indicate that a call has been answered.
D) To transfer a call to another extension.

2. When designing the network for a cloud-based AICC deployment, what is the primary benefit of using a Direct Connect or Express Route type of service instead of the public internet?

A) It removes the need for any firewall security policies.
B) It provides a private, dedicated network connection with more consistent bandwidth and lower latency.
C) It is always less expensive than using the public internet.
D) It automatically provides a backup connection.

3. Which factor is most critical when designing the user experience (UX) for the IVR self-service system?

A) The background music should be popular songs.
B) The IVR should never transfer the caller to an agent.
C) The voice of the recorded prompts should be very friendly.
D) The number of options should be minimized, and the menu structure should be logical to avoid caller frustration.

4. In AICC, what is the technical implementation difference between a "supervisor monitoring a call" and a
"supervisor barging into a call"?

A) Barging is only available for voice calls, while monitoring works for all channels.
B) Monitoring requires the agent's permission, while barging does not.
C) There is no technical difference; it's just a permission setting.
D) Monitoring is passive listening, while barging creates a 3-way conference where the supervisor can speak.

5. What is the main technical challenge in achieving "lip-sync" in video calls within the AICC UAP?

A) Synchronizing the audio and video streams so they are not noticeably out of alignment.
B) Compressing the video enough to save bandwidth.
C) Encoding the video in a format the browser can play.
D) Transferring the video call between agents.

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