Ability to Communicate Effectively: As for this subject area, the individuals need to show their experience in the following:

• Utilizing the relevant communication techniques and tools to support improvement in a specific given context
• Explaining the purpose and value of communication techniques and tools
• Applying knowledge of communications when planning and implementing improvements
• Explaining the communication principles
• Explaining the importance, benefits, value, and nature of good communication

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PeopleCert ITIL Practitioner Exam Reference

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Ability to Apply the Information Technology Service Management Guiding Principles in a Real-World Context: The next part measures the competence of the professionals in the following:

• Applying the Information Technology service management guiding principles in a real-world context
• Applying the Information Technology service management guiding principles in a specific context when planning and implementing service improvements

Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level

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