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Microsoft Lync 2013 Depth Support Engineer Sample Questions:

1. You support a customer whose network environment includes Microsoft Lync 2013 deployed in a datacenter that has two pools, named PoolA and PoolB. Both PoolA and PoolB have Microsoft Lync Server 2013 installed. You use the Lync Management Shell for all administrative actions. You run the Invoke-CsPoolFailover
PowerShell cmdlet and you receive the following message: Invoke-CsPoolFailOver: This Front-end pool "poolA.contoso.com" is specified in topology as the next hop for the Edge server. Failing over this pool may cause External access/Federation/Split- domain/XMPP features to stop working. Please use Topology Builder to change the Edge internal next hop setting to point to a different Front-end pool, before you proceed. You need to fail over PoolA only. What should you do?

A) Run the Set-CsAccessEdgeConfiguration cmdlet.
B) Run the Get-CsDatabaseMirrorState cmdlet, and then run the Invoke-CSManagementServerFailover PowerShell cmdlet.
C) Run the Set- CsAVEdgeConfiguration cmdlet
D) Run the Set-CsEdgeServer PowerShell cmdlet.

2. You support a customer whose network environment includes Microsoft Lync Server 2013 Standard deployed with an Edge Server that is connected to the Internet. All users have Lync Mobile installed on their Windows mobile devices. Users report that they receive instant messages only when the Lync Mobile app is active in the foreground. You need to ensure that mobile users are able to receive instant messages at all times.
Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

A) Open port 5223/TCP outbound on the company firewall.
B) Upgrade the Lync 2010 Mobile app on the Windows mobile devices.
C) Set up hosting provider federation between your organization and the Push Notification Service at Lync Online.
D) Install the Lync Mobility components on the Edge Server.
E) Enable Push Notifications and Federation from the Lync Server Management Shell.

3. DRAG DROP You support a Microsoft Lync Server 2013 environment for a customer named Litware, Inc. The worldwide network includes the following:
-15,000 Enterprise Voice enabled users
-three Front End pools with three Front End Servers in each pool
-three Edge Server pools with two Edge Servers in each pool
-two Group Chat pools with two Group Chat Servers in each pool
-20 Survivable Branch Appliances (SBAs) deployed at various offices
Of the 15,000 users, 6,000 have Polycom CX600 phones on their desks. Each pool
has redundant session initiation protocol (SIP) trunk settings with a local SIP trunk
provider at its respective pool. An executive assistant receives a call from a
customer. He puts the call on hold and calls the executive. After he talks to the
executive, he transfers the call to the executive. The executive assistant reports that
the call fails to transfer, and that he gets the call back. This results in him taking a
message. Based on this user report, you perform the following actions:
1.Start the ClsController.exe with only one Front End pool selection.
2.Make a call from your mobile phone to a CX600 desk phone named DeskPhone1.
3.Answer the incoming call by using DeskPhone1 and put the call on hold.
4.From DeskPhone1, dial the number of a second CX600 phone named DeskPhone2.
5.Answer the incoming call by using DeskPhone2.
6.From DeskPhone1, transfer the call that you have on hold.
After you attempt to transfer the call from DeskPhone1 to DeskPhone 2, you
observe that the call failed to transfer and returned back to DeskPhone1.
You generate a Lync.log file.
You need to identify the problem by using the quick search capabilities of the
Snooper tool. Which action should you perform for each troubleshooting activity?
(To answer, drag the appropriate action to the correct troubleshooting activity or activities. Each action may be used
once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.)

4. Your customer has deployed a Microsoft Lync Server 2013 Enterprise Edition Front End server and has configured Enterprise Voice. The customer has deployed Server Branch Appliances (SBAs) at each of the remote office locations. The customer has reported that multiple users in one of the remote offices are not able to dial certain local numbers using Lync. The users are receiving the error "+1
(425) 555-0100 is unavailable or may not be valid/' and the call fails to setup. The customer has provided the following information from the Local Number normalization rule from the Dial Plan from the remote office that is experiencing the issue: Pattern to Match: "1((4251206)\d{7})$ Translation Rule: +1$1 You need to ensure that all users at the remote office are able to dial local 10-digit numbers with or without a leading 1. What should you do?

A) Change the translation pattern from +1$1 to +1.
B) Change the pattern to match from ^1((425|206)\d{7})$ to ^((1?425|1?206)\d{7})$.
C) Change the translation pattern from k+1$1 to +$1.
D) Change the pattern to match from ^1((425|206)\d{7})$ to ^1?((425|206)\d{7})$.

5. You support a datacenter that runs Microsoft Lync Server 2013 with Enterprise Voice (EV). The company has opened two new satellite branches and configured one with a Survivable Branch Appliance (SBA) and the other with a Survivable Branch Server (SBS). Neither branch has a DNS server. A wide area network (WAN) outage occurs and EV stopped working for the branch users. You need to ensure that EV functionality continues in the event of WAN outages. What are two possible ways to achieve this goal? (Each correct answer presents a complete solution. Choose two.)

A) Enable backup Registrar discovery by configuring Dynamic Host Configuration Protocol (DHCP) option 120 on the branch site's DHCP server to point to the fully qualified domain name (FQDN) of the SBA or SBS.
B) Enable backup Registrar discovery by configuring the SBA or SBS to respond to Dynamic Host Configuration Protocol (DHCP) 120 queries.
C) Enable backup Registrar discovery by configuring Dynamic Host Configuration Protocol (DHCP) option 55 on the branch site's DHCP server.
D) Enable backup Registrar discovery by configuring Dynamic Host Configuration Protocol (DHCP) option 60 on the branch site's DHCP server.

Solutions: