Exam Name: Troubleshooting Microsoft Teams
Certification Provider: Microsoft
Corresponding Certification: Microsoft 365 Certified: Teams Support Engineer Associate
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Following is the info about the Passing Score, Duration & Questions for the Microsoft MS-740 Certification Exam
The passing score: 700
Time Duration: 150 minutes
Languages: English
Questions: 40-60
Troubleshooting Microsoft Teams Exam Certification Details:
| Exam Price | $165 (USD) |
| Passing Score | 700 / 1000 |
| Number of Questions | 40-60 |
| Duration | 150 mins |
| Sample Questions | Troubleshooting Microsoft Teams Sample Questions |
| Exam Name | Microsoft 365 Certified - Teams Support Engineer Specialty |
| Exam Code | MS-740 |
| Schedule Exam | Pearson VUE |
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-740
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Skills measured
- Troubleshoot federation issues (10-15%)
- Troubleshoot issues with Microsoft Teams meetings and live events (20-25%)
- Troubleshoot issues with files (15-20%)
- Troubleshoot Microsoft Teams voice issues (15-20%)
- Troubleshoot issues signing into Microsoft Teams (15-20%)
- Troubleshoot teams and channels (10-15%)
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Microsoft MS-740 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshoot Teams and channels | 10-15% | - Troubleshoot app installation and access - Troubleshoot replication, creation/deletion issues |
| Topic 2: Troubleshoot Microsoft Teams meetings and live events | 20-25% | - Troubleshoot recording and content sharing issues - Investigate attendee access and reporting issues - Troubleshoot meeting creation and scheduling |
| Topic 3: Troubleshoot file issues | 15-20% | - Troubleshoot P2P private chat file problems - Troubleshoot SharePoint and channel file sync issues |
| Topic 4: Troubleshoot Microsoft Teams voice issues | 20-25% | - Troubleshoot PSTN connectivity (SBC, dial plans, routing) - Troubleshoot emergency calling issues - Analyze call metrics and use Call Quality Dashboard - Troubleshoot audio and video quality and flow |
| Topic 5: Troubleshoot issues signing into Microsoft Teams | 10-15% | - Troubleshoot account sign-in and SSO problems - Investigate guest access and login failures |
| Topic 6: Troubleshoot federation issues | 5-10% | - Troubleshoot external and tenant federation problems |
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