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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which of the following statements about the four dimensions of product and service management is CORRECT?

A) All four dimensions focus mainly on the activities of the service value chain
B) All four dimensions are critical to effective and efficient facilitation of value
C) All four dimensions apply only to product design and not to management practices
D) Each dimension on its own is sufficient to achieve the desired outcomes

2. What is a value stream?

A) A configuration of an organization's resources designed to offer value for a consumer
B) A series of steps an organization undertakes to enable value for consumers through management of products and services
C) A tangible or intangible deliverable of an activity
D) A set of organizational resources and capabilities to achieve an objective

3. Which concept is illustrated when an employee is granted permission to the company's new file- sharing platform for daily use?

A) Utility
B) Warranty
C) Access to resources
D) Goods

4. When is the earliest that a workaround can be documented in 'problem management'?

A) After the problem has been resolved
B) After the problem has been logged
C) After the problem has been prioritized
D) After the problem has been analyzed

5. What does a service journey describe?

A) The internal workflows and processes of a service provider
B) The end-to-end lifecycle of a product
C) End-to-end interactions between a service provider and a service consumer
D) The sequence of value chain activities

Solutions: