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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Where do you set up a custom report to appear in the SAP Cloud for Customer insight app?

A) Business Analytics work center
B) Adaptation mode
C) Analysis work center
D) Home page

2. You need to configure an automated email response to your customer when a service technician is assigned to a ticket. Which actions do you perform is SAP Cloud for Customer? Note: There are 2 correct answer to this question.

A) Configure email channels
B) Build a workflow
C) Set up notification of delegates
D) Define an approval process

3. You create a custom report
Which of the following activities can you perform as a
Note: There are 2 correct answers to this question.

A) Assign the report to a work center
B) Change the data source
C) Create a report view in a web browser
D) Add key figures and characteristics

4. Which of the following tools in SAP Cloud for Customer can you use to assign a work item to a service technician?

A) Resource Planner
B) Visit planner
C) Multiresource Scheduling
D) Resource Scheduler

5. In which of the following objects do you see the Maintenance Plan work center view? Note: There are 3 correct answers to this question.

A) Registered product
B) Contract
C) Installed base
D) Customer

Solutions: