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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers (UC) uses a file upload-based data library and custom prompt to support AI- driven training content. However, users report that the AI frequently returns outdated documents.
Which corrective action should UC implement to improve content relevancy?

A) Switch the data library source from file uploads to a Knowledge-based data library, because Salesforce Knowledge bases automatically manage document recency, ensuring current documents are returned.
B) Configure a custom retriever that includes a filter condition limiting retrieval to documents updated within a defined recent period, ensuring that only current content is used for AI responses.
C) Continue using the default retriever without filters, because periodic re-uploads will eventually phase out outdated documents without further configuration or the need for custom retrievers.

2. Support agents at Universal Containers are using Agentforce to find troubleshooting information.
They've reported that the agent frequently provides knowledge articles that are outdated, even when newer versions of the articles are available. The administrator has confirmed that all articles are correctly chunked and indexed. Which configuration change in the Data Cloud hybrid search index best addresses this problem?

A) Add a ranking factor for regency based on the LastModifiedDate field.
B) Switch the chunking strategy from section-aware to fixed-size.
C) Disable the keyword index to rely solely on the vector index.

3. What is an Agentforce Specialist able to do when the `Enrich event logs with conversation data' setting in the Agentforce configuration is enabled?

A) Generate details reports on all agent conversations over any time period.
B) View session data including user input and agent responses for sessions.
C) View the user click path that led to each agent action.

4. Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach. Which standard Agent action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?

A) Agent Action: Draft or Revise Sales Email
B) Agent Action: Find Similar Opportunities
C) Agent Action: Summarize Record

5. Universal Containers is interested in using Call Explorer to quickly gain insights from meetings recorded by its sales team. What should the Agentforce Specialist be aware of before enabling this feature?

A) Call Explorer requires the Einstein Conversation Insights permission set to be enabled.
B) Call Explorer operates independently of Salesforce Knowledge, requiring no prior setup.
C) Custom Call Explorer actions need to be built before it can be configured.

Solutions: