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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. The business analyst at Northern Trail Outfitters receives a requirement from the CRM manager to have visibility into their team's queues to monitor open cases.
Which user story meets this requirement?

A) As a user, I need to see case queue to monitor my team's work.
B) As a CRM manager, I need to see my team's work queues so I can monitor their open tickets.
C) As a CRM manager, I need a record-triggered flow to view my team's work queues so 1 can monitor their open tickets.

2. A business analyst at Universal Containers is converting a requirements document into user stories for upcoming Manufacturing Cloud deployment. The first requirement is "finance needs a time tracking sys containers." Which option best represents the "IF component of the INVEST checklist to make a good user story from this requirement?

A) As a finance user I want a Timesheet object implemented so I can accurately report on container profitability.
B) As a finance user, I want an Assembly Time field on the container cost record so I can accurately report on container profitability.
C) As a finance user, I want to know how long it takes to assemble a container so I can accurately report on container profitability.

3. The project team at Cloud Kicks is under a tight deadline to implement a new Service Cloud feature. The business analyst, BA) has received feedback from the customer that the existing functionality is difficult to use. The BA wants to better understand the customers pair points before writing requirements Which document should the BA use?

A) Capability map
B) Process map
C) Journey map

4. Cloud Kicks is a rapidly growing company and has just expanded its team to include a business analyst (BA).
The IT directory has asked the BA to use application Lifecycle Management (ALM) for all Salesforce development projects.
Which step of the ALM cycle requires the BA to study current business process gather requirements, and analyze them?

A) Test
B) Plan
C) Build

5. Historically, Cloud Kicks (CK) has been a B2C company. CK now wants to add a B2B line of business. Sales leadership at CK has asked the business analyst (BA) how this will impact its existing and future Salesforce configuration.
Where should the BA focus the initial impact analysis?

A) Lead Processes
B) Person Accounts
C) Einstein Forecasting

Solutions: