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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. What is an aspect of cross-functional teams that makes them difficult to manage?

A) It takes time to build trust and teamwork among people with different experiences and perspectives.
B) Cross-functional leaders prevent team members from making their own decisions.
C) Team leaders cannot ensure that team members are located in the same work unit.
D) Cross-functionality fluctuates too frequently.

2. Which team type takes on many responsibilities of their former supervisors?

A) Problem-solving team
B) Self-managed work team
C) Cross-functional team
D) Virtual team

3. What is a purpose of employee evaluations?

A) To educate employees on the personalities of supervisors and help them adjust to management styles
B) To assist management in making human resource decisions
C) To serve as a screening device for hiring new employees
D) To measure the psychological symptoms of organizational dysfunctionality

4. Which method should be used to maximize team member participation in a global meeting?

A) Online using computer technologies and/or phone communication
B) Unilateral electronic messaging to facilitate communication
C) A Delphi-like sequence of notes via carrier mail to encourage dialog between members
D) Alpha-direct technologies to maintain communication links

5. A coach encourages a person to run two miles in ten minutes and provides the person a stopwatch to check periodically. The person completes the run in 9.8 minutes. Considering the goal-setting theory of motivation, which two factors explain why the person achieved the goal?

A) Specificity and encouragement
B) Direction and challenge
C) Specificity and feedback
D) Challenge and encouragement

Solutions: