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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which process or function is responsible for the Definitive Media Library and Definitive Spares?

A) Request Fulfilment
B) Access Management
C) Service Asset and Configuration Management
D) Facilities Management

2. Access Management is closely related to which other processes?

A) Information Security Management only
B) Information Security Management and Availability Management
C) Information Security Management and 3rd line support
D) Availability Management only

3. Which of the following statements correctly states the relationship between urgency, priority and impact?

A) Priority should be based on impact and urgency
B) Impact should be based on urgency and priority
C) Impact, priority and urgency are independent of each other
D) Urgency should be based on impact and priority

4. Which process is responsible for monitoring an IT service and detecting when the performance drops below acceptable limits?

A) Event management
B) Service asset and configuration management
C) Problem management
D) Service catalogue management

5. Consider the following list:
1) Change Authority
2) Change Manager
3) Change Advisory Board (CAB) What are these BEST described as?

A) Teams
B) Functions
C) Job descriptions
D) Roles, people or groups

Solutions: