Exam Name: Delta -Selling HP PPS ServiceOne Services
Certification Provider: HP
Corresponding Certification: HP Advanced Sales Certified
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Instant Download HP : HP5-H10D
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HP HP5-H10D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Needs and Solution Matching | 25% | - TCO and ROI communication - Aligning ServiceOne to customer requirements - Identifying customer business and IT challenges |
| Topic 2: Service Offerings and Coverage | 30% | - Warranty upgrades and extensions - Care Pack services and contractual services - Deployment and support services |
| Topic 3: HP PPS ServiceOne Overview | 25% | - Delta update changes from previous version - PPS portfolio positioning - ServiceOne value proposition and benefits |
| Topic 4: Sales Process and Implementation | 20% | - Quoting and registration procedures - Renewal and extension policies - Terms, conditions and eligibility rules |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
When is the best time to offer HP Contractual Services?
- A. At the time of the new hardware purchase
- B. 10 days after the expiration of the HP base warranty
- C. Anytime during the hardware lifecycle
- D. Upon renewal of the existing services agreement
Correct Answer: D 🗳️
An existing customer is supported with an HP Care Pack Service engagement. When attempting to renew
the engagement with the customer, which provision would require HP Contractual Services?
- A. One service level with risk mitigation
- B. A warranty purchased at the time of the product purchase
- C. Multiple products, at various service levels, all under one agreement
- D. The entire cost pre-paid
Correct Answer: C 🗳️
Which service corresponds to the following discovery question: "Have you lost productivity due to delayed
hardware repair?"
- A. Maintenance Kit replacement for printers
- B. HP Care Pack Services (next business day or same day)
- C. Accidental Damage Protection
- D. Travel Services
Correct Answer: B 🗳️
Which type of HP service sends a trained technician to the customer business for hardware repair?
- A. Offsite repair, pick and return change
- B. Offsite repair, offsite return
- C. Onsite repair
- D. Accidental damage protection
Correct Answer: C 🗳️
When is the best time to propose HP Contractual Services for hardware already covered with HP Next
Business Day Onsite Care Pack Service?
- A. Upon expiration of a service engagement
- B. Any time during the hardware lifecycle
- C. At the time of the HW purchase
- D. Prior to the HW purchase
Correct Answer: A 🗳️
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