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HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. What does HP Fix Services provide for HP Personal Systems? (Select two.)

A) Protection from manufacturer defects
B) Operating system and firmware updates
C) Multiple response time options to meet customer needs
D) Mandatory customer self-repair (offshore)

2. A customer is considering a refresh of the devices used by their employees and asks you about adding HP Care Packs for these devices.
What is an important consideration that you should discuss with this customer?

A) An HP Care Pack covers devices that are in good working condition; the HP Post Warranty Service covers devices that are no longer in good working condition.
B) The HP Post Warranty Service can be purchased for HP devices up to a year after the Care Pack has expired.
C) An HP Care Pack does not cover a device if the Care Pack was not bundled with the purchase of the device.
D) HP Care Packs must be attached at the time of purchase or within 90 days of the purchase of the devices.

3. What is included in HP Active Care? (Select two.)

A) No-cost replacement parts
B) Next business day onsite support
C) Defective Media Retention in every option
D) Coverage of non-HP devices
E) Availability for one or two years

4. An HP Partner is working with an install-base customer that wants increased security for new HP devices as well as existing non-HP devices.
What should the Partner consider when discussing this deal with the customer?

A) Users can install HP Client Security Manager on the HP devices as well as the third-party devices.
B) HP Proactive Security includes services to implement and manage configuration policies.
C) HP Wolf Pro Security can be attached to the deal.
D) HP Manageability Services help with consistent, scalable, and secure software deployment.

Solutions: