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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which benefits are included in HP Services value proposition for the channel partners?

A) Extend market reach; Grow profits; Gain recognition
B) Build customer relationships; Maximize profitability; Reward growth
C) Extend market reach; Maximize profitability; Strengthen customer relationships
D) Build revenue; Differentiate yourself; Sell more

2. What are the six stages of the HP Services lifecycle?

A) Design and Plan, Integrate, Set-up, Manage, Maintain, Repair and Refresh
B) Plan and Optimize, Configure, Install, Maximize, Maintain, Repair and Decommission
C) Discover and Design, Configure, Deploy, Optimize, Maintain, Dispose and Refresh
D) Discover and Configure, Deploy, Secure, Maintain, Replace and Decommission

3. Which lifecycle stage ensures that the end-users are immediately productive with devices and includes device delivery, full installation, setup, and data migration?

A) Discover and Design
B) Dispose and Refresh
C) Maintain
D) Deploy

4. Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)

A) Replacement of HP products costs less if customers only use HP devices.
B) HP Services allows you to avoid unexpected costs after the base warranty expires.
C) HP Services removes the burden on your IT team so they can focus on the core business tasks.
D) HP Services makes it so you do not have to worry about access to spare parts.
E) HP products are less likely to need repairs if HP professionals are monitoring them.

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