Exam Name: Microsoft Dynamics 365 Commerce Functional Consultant
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamics 365
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Certification Topics of Microsoft MB-340 Exam
Configure Dynamics 365 Commerce Headquarters (25-30%)
Manage e-commerce (15-20%)
Configure and manage Dynamics 365 Commerce call centers (10-15%)
Manage Point of Sales (POS) in Dynamics 365 Commerce (15-20%)
Configure products, prices, discounts, loyalty, and affiliations (25-30%)
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-340
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Microsoft MB-340 exam is a special exam designed for IT professionals who want to be certified in Microsoft Dynamics 365. This test is designed and developed by the experts working at Microsoft, who are qualified and certified professionals in this particular field. The exam tests an individual's understanding of Microsoft Azure Cloud Services, including the uses of Web Apps, Mobile Services, Service Bus, Storage, SQL Database, and Virtual Machines.
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Microsoft Commerce Functional Consultant Exam Certification Details:
| Books / Training | Course MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant |
| Exam Code | MB-340 |
| Sample Questions | Microsoft Commerce Functional Consultant Sample Questions |
| Exam Name | Microsoft Certified - Dynamics 365 Commerce Functional Consultant Associate |
| Duration | 90 mins |
| Exam Price | $165 (USD) |
| Number of Questions | 40-60 |
| Schedule Exam | Pearson VUE |
| Passing Score | 700 / 1000 |
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Microsoft MB-340 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure Dynamics 365 Commerce Headquarters | 25-30% | - Manage retail workers, address books, and notifications - Set up order fulfillment and distributed order management - Configure organizational hierarchies and shared parameters - Configure prerequisites and commerce parameters - Configure payment methods, gift cards, and charge codes |
| Topic 2: Manage e-commerce | 15-20% | - Configure omnichannel inventory and order synchronization - Implement customer self-service and account features - Set up product publishing and online merchandising - Manage online checkout, payments, and shipping - Configure e-commerce site channels and navigation |
| Topic 3: Configure products, prices, discounts, loyalty, and affiliations | 25-30% | - Manage pricing rules, trade agreements, and price adjustments - Set up discounts, promotions, and coupons - Configure customer affiliations and groups - Configure product hierarchy, attributes, and assortments - Implement loyalty programs, reward points, and tier management |
| Topic 4: Manage Point of Sale (POS) in Dynamics 365 Commerce | 15-20% | - Set up POS functionality, profiles, and permissions - Configure retail stores, registers, and devices - Manage cash management, shifts, and store operations - Define return policies and transaction processing - Configure offline mode and inventory visibility |
| Topic 5: Configure and manage Dynamics 365 Commerce call centers | 10-15% | - Process call center orders and inquiries - Set up product catalogs and scripts - Configure fraud detection rules and order holds - Create and configure call center channels - Manage continuity orders and installment billing |
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