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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company is implementing Energy and Utilities Cloud for its service center agents.
Which two of the following business processes should be part of their test scenarios?
Choose 2 answers

A) Create a multi-site quote.
B) Set up a payment arrangement.
C) Manage changes to contract clauses.
D) Manage a customer moving out.

2. An energy company implemented Energy and Utilities Cloud and deployed the Utility Self-Serve Portal. The next phase of the implementation includes a requirement to show a consumption history graph on the Self-Serve Portal.
What three things are needed to meet the requirement?

A) Develop or configure integration between Energy and Utilities Cloud and the source system that contains the required data
B) Develop or configure integration between Energy and Utilities Cloud and the energy company's customer information system to get the monthly usage information
C) Develop a new graph component to show the usage data, and connect it to the data source using integration procedures.
D) Ask IT where the most suitable source of data that provides the required usage detail is. Assess the next steps based on the findings.
E) Use a standard graph component available in the Utility Self-Serve Portal Application as a starting point Then, modify the component and connect it to the right data source using integration procedures

3. An energy company provides gas and electricity services to some of its customers, but not all When a new customer moves in, what object is used to determine what type of service is available at the premise?

A) Service Point
B) Meter
C) Account
D) Asset

4. An implementation team has requested an org containing the Energy and Utilities Cloud Large Account Sales Management application. After working with the app. they determine that they need the functionality of the homepage for agents and team leaders.
How does the team get the required components into their development environment?

A) The team should take a look at the application code, and then go and re-type the code into their development environment.
B) The team needs to copy and paste the required components from their trial environment into their development environment.
C) The team should follow the documentation and migrate the required components into the* development environment.
D) The team should request the Energy and Utilities Cloud engineering team to deploy the necessary components into the project development environment.

5. An energy and utility company relies on a third-party pricing application for multi-site quotes. The utility company wants Salesforce to manage the multi-site quotation process and continue to use the third-party pricing application.
How can the utility company meet these requests using Energy and Utilities Cloud?

A) Only CPQ pricing is available; requesting pricing for a master Quote or Order from an external source is not available,
B) Install the "Third Party Pricing Application" DataPack from the Process Library.
C) Duplicate the third-party pricing application prices into the Salesforce Price list.
D) Use the external pricing feature to send and receive pricing requests from an external pricing engine.

Solutions: