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WGU Information-Technology-Management Exam Syllabus Topics:

WGU Information Technology Management QGC1 Sample Questions:

1. How can a unified communications system meet the communication goals of most organizations?

A) Reduces latency between parties
B) Makes employees more comfortable
C) Manages customer expectations
D) Generates innovative solutions

2. Which customer relationship management (CRM) feature supports efforts to keep existing customers over time?

A) Experience monitoring
B) Campaign scheduling
C) Lead qualification analysis
D) Invoice scheduling

3. Which hacking method involves forging the from address so that replies go to an unintended audience?

A) Spyware
B) Packet tampering
C) Spoofing
D) Hoaxes

4. What is a benefit of in-house development and maintenance of information technology systems?

A) Creates a better quality workforce by combining both technical and business skills
B) Allows for the fastest development time and ability to scale to new demand levels
C) Utilizes state-of-the-art technological resources without having to acquire and maintain them
D) Increases financial savings because it costs less than outsourcing the work

5. Why should chief information officers embrace risk in digital leadership?

A) To maintain infrastructure and operational efficiency
B) To beat competitors to the market
C) To challenge existing models and drive innovation
D) To limit investment in experimentation

Solutions: