Exam Name: Delta -Selling HP PPS ServiceOne Services
Certification Provider: HP
Corresponding Certification: HP Advanced Sales Certified
Over 71632+ Satisfied Customers
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HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Overview of HP PPS ServiceOne Services | - ServiceOne Services sales process and tools - ServiceOne Services delivery and implementation - ServiceOne Services customer engagement and management - ServiceOne Services portfolio and offerings - ServiceOne Services operations and management |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
Based on the success story of the Cherokee County School District, which business challenges were
addressed by HP Care Pack Services? (Select three.)
- A. Securing sensitive data
- B. Ensuring 100% uptime
- C. Supporting mobile users with no downtime
- D. Ensuring rising levels of student performance
- E. Preventing theft of IT resources
- F. Supporting printers based on usage
Risk mitigation HP Care Packs Services mitigates the risk of downtime on a customer's business through
which specific service?
- A. Asset Tagging
- B. Defective Media Retention
- C. Printer Installation
- D. Accidental Damage Protection
Which HP PPS Services allow customers to add leasing of the new hardware purchased within the
pricing?
- A. HP Standard Contractual Services
- B. HP Care Pack Services
- C. HP Custom Contractual Services
- D. HP Priority Services
Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?
- A. HP Standard Contractual Services
- B. HP Care Pack Services
- C. HP Custom Contractual Services
- D. HP Priority Services
A customer is nearing the expiration of their existing service engagement. When asked about a renewal,
they expressed a desire to maintain the same SLA and conditions and keep existing hardware. A review
of their hardware inventory shows that it is no longer supported. Which renewal option should you offer?
- A. HP Post-Warranty Care Pack
- B. Hardware Refresh
- C. Upgrading with HP Contract
- D. Purchasing an extended warranty
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